Official rebuild resources for Altadena
For Eaton Fire rebuild help in unincorporated Altadena, call the LA County One-Stop Permit Center at (626) 424-6743. Homes inside Pasadena city limits call Pasadena Building & Safety at (626) 744-4200.
For insurance problems, call the California Department of Insurance at 1-800-927-4357. For contractor issues, call the CSLB Disaster Hotline at (800) 962-1125.
Every link below goes to an official agency unless marked [3rd-party]. We are not affiliated with any of them.
Quick answers
- •Rebuild permits (unincorporated Altadena): Altadena One-Stop Permit Center, 464 W. Woodbury Rd., Suite 210, (626) 424-6743. Walk-in Mon–Fri 8:00–4:30.[1]
- •Rebuild permits (City of Pasadena): Building & Safety, (626) 744-4200, BuildingRecovery@CityOfPasadena.net.[2]
- •Insurance help: CA Department of Insurance, 1-800-927-4357.[3]
- •Contractor problems: CSLB Disaster Hotline, (800) 962-1125.[4]
- •Emotional support: LA County Mental Health Hotline (24/7, call or text) 1-800-854-7771; Disaster Distress Helpline 1-800-985-5990.[19][5]
Want one contact instead of ten? Our team coordinates design, permits, and construction. [Owner to confirm]
(From the Altadena Rebuild Team, our sponsor)
Free download: The Altadena Rebuild Checklist, with these numbers on one page.
Who handles permits and planning?
| Need | Agency | Contact | Notes |
|---|---|---|---|
| Is my address County or City? | LA County | "City or Unincorporated" lookup[6] | Mailing city isn't always the permit agency |
| Altadena One-Stop Permit Center hours and phone number (rebuild permits, consultations) | LA County One-Stop Permit Center | 464 W. Woodbury Rd., Ste. 210, Altadena 91001 · (626) 424-6743 | Walk-in Mon–Fri 8:00–4:30 (permit last call 3 PM). Rebuild consultations Mon/Wed/Fri 8:30–12:30.[1] |
| Apply online | LA County EPIC-LA | bit.ly/RebuildEPIC | Disaster Recovery Permit[7] |
| Zoning, oak trees, historic | LA County Regional Planning | (213) 974-6411 | [8] |
| Septic, cesspool, wells | LA County Public Health | (626) 430-5380 · dlanduse@ph.lacounty.gov | Office hours Mon–Fri 8–1[1] |
| Self-certification questions | LA County Public Works | selfcert@pw.lacounty.gov | [9] |
| Permit progress data | LA County Permitting Progress Dashboard | FireRebuild@pw.lacounty.gov | [10] |
| Workshops and recordings | LA County Recovers | recovery.lacounty.gov/rebuilding/workshops | Accessibility/language requests: (626) 940-7998[11] |
| Rebuild permits inside Pasadena (Pasadena permit center) | Pasadena Building & Safety | (626) 744-4200 · BuildingRecovery@CityOfPasadena.net | Red-tagged homes have an assigned planner[2] |
| Fire review (City) | Pasadena Fire | FireRecovery@CityofPasadena.net | [2] |
| Public Works (City) | Pasadena Public Works | pw-permit@CityOfPasadena.net | [2] |
| City Service Center | City of Pasadena | (626) 744-7311 | [2] |
| Fee waiver (City) | Pasadena Planning | Your zoning planner | [12] |
Who do I call about utilities?
Juggling County, utility, and insurance calls? We'll map your permit route in one written Roadmap. [Owner to confirm]
Where do I get help with money, insurance, and tax?
| Program | Contact | Key date | Source |
|---|---|---|---|
| CalAssist Mortgage Fund | 800-501-0019 (Mon–Fri 8–5) | Apply by Nov 2, 2026 | [13] |
| SCE Wildfire Recovery Compensation Program | 1-888-912-8528 (Mon–Fri 8–6) | Claims by Nov 30, 2026 | [14] |
| CA Department of Insurance | 1-800-927-4357 | Ask about ALE extensions | [3] |
| CalHFA Disaster Rebuilding Assistance Program (DRAP): lower-rate rebuild loans | A CalHFA-approved DRAP lender (CalHFA isn't a direct lender) | Launched Sep 17, 2026 | [21][22] |
| Mortgage forbearance (AB 1842 / AB 1847) | Your mortgage servicer | Up to 24 months for LA fire survivors (was 12) | [22] |
| Altadena Land Initiatives (ALI) gap loan [3rd-party] | info@alirebuilds.org | Requires an ALI Network Builder | [23] |
| LA County Assessor (disaster relief) | (213) 974-8658 · relief@assessor.lacounty.gov | ADS-820 by about Jan 7, 2027 | [15][16] |
| FEMA (status of past applications) | 1-800-621-3362 · DisasterAssistance.gov | Applications closed | [5] |
| FEMA fraud line | 1-866-223-0814 | — | [5] |
| CA Franchise Tax Board | ftb.ca.gov (LA fire relief page) | Postponement ended Oct 15, 2025 | [17] |
Where do I check or report a contractor?
| Need | Contact | Source |
|---|---|---|
| Check a license | cslb.ca.gov/LicenseCheck | [4] |
| CSLB Disaster Hotline | (800) 962-1125, Mon–Fri 8–5 | [18] |
| County list of licensed contractors (voluntary, not an endorsement) | recovery.lacounty.gov | [18] |
Where can I get in-person help?
- •Altadena Community Center recovery services: 730 E. Altadena Dr., Mon–Fri 9 AM–5 PM.[19]
- •LA County Mental Health Hotline: 1-800-854-7771, call or text, 24/7.[19]
- •DEO Job Center services at the One-Stop.[1]
What nonprofit help is available?[3rd-party]
- •United Policyholders (insurance claim help, surveys): uphelp.org [3rd-party]
- •Altadena Land Initiatives (ALI) (interest-free gap rebuild funding, only with an ALI Network Builder): alirebuilds.org [3rd-party][23]
From the Altadena Rebuild Team
(Sponsored content)R&M Builders Inc (CSLB #1077165, B – General Building, verify) and our partner architect offer a free lot visit and a written Rebuild Roadmap. [Owner to confirm]
Not affiliated with any agency listed on this page.
FAQ
Rather have one team coordinate it?
Sources (checked Oct 22, 2026 unless noted)
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Last reviewed: October 23, 2026